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How to Understand Patients – Guide for Healthcare Professionals

by Althea Kling
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1. Value the Initial Moments

As soon as the conversation between a patient and a doctor starts, every part of it should be valued and whatever your patient tells you should be paid close attention so that you don’t miss any important detail about the patient. In the first visit, there would be many important tasks to be done for example; listening to your patient, questioning them, evaluating their problem and ending up on a solution. It is very important to pay close attention to your patient with all your concentration on them rather than on time, cellphone, alarms or any other thing. The initial moments of the conversation are very crucial, and you should pay close attention to your patient’s words and actions.

2. Listen to Them

Don’t be a straightforward doctor who just wants their patients to highlight the main issue and hand over them a prescription according to their condition. But, be a doctor who listens to their patients calmly to understand the problem in detail. Let your patient know that you are listening to them with attention so that they don’t break their flow and try to elaborate and share as much as they can.

3. Ask Questions

It is a great way to let your patients know that they are actually being heard carefully by repeating their words and asking them questions where necessary. Doing so helps the patient to explain more and helps you to focus on what you think is really important to know. Some doctors are very rude and graceless which discomforts the patient and they are unable to share whatever they want to.

4. Give Explanations

Your patients would secretly want you to explain things to them in detail however, some patients might ask you directly what they need to understand whereas, some hesitate and would want you to explain things to them on your own and in detail. So, asking questions motivate the patients to share more and more information and once you have gathered enough information then, on the basis of the analyzed data, explain the results to your patients including the treatment processes, risk factors, pros, cons and everything else that you think the patient should know about. When you will open up to your patient, this will boost their inner confidence and communication between you two would get better.

5. Treat Them as a Human Being Rather Than Just a Patient

Every patient looks forward to some empathic and hopeful words by the doctors about their condition so, make sure you don’t get so harsh and exaggerate about the treatment or even if the treatment or patient’s condition isn’t too good, make sure you choose the words that do not make the patient feel as if you don’t think of them as human beings. They would want you to be realistic as well as kind and make them feel like they are your loved ones and you would provide them with the same treatment as you would to someone you truly care about. In this way, the patient would develop their trust in you and open up to you about everything they feel throughout the treatment.

Moreover, to give patients optimum experience, your tools, and media medical imaging system should be running smoothly. There are media medical imaging services that offer medical records storage service. You can look into them.

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